You already know the problem. The eLearning is complete, the certificates are filed — and CQC still wants more. The training provider ticks their box and disappears, and you're left with a folder of attendance records and a knot in your stomach every time an inspection is mentioned.
Years of training care teams across London and Kent kept surfacing the same gap: brilliant, compassionate people let down by their training — a half-day session, a certificate, then back to the floor with no follow-up, no assessment and no evidence anyone had actually learned anything.
So we built the evidence into the training itself. The reason the paperwork matters as much as the day: NICE places the assessment of competence with the employer, not the trainer. The record is built to be signed off by your registered manager, because that is the evidence CQC is actually asking for.
