Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

2. Scope of Services

2.1 Life Care Training provides face-to-face statutory and mandatory training courses for health and social care settings. Our services include:

• Delivery of CQC-aligned training sessions at the Client's premises or an agreed venue
• Provision of certificates of completion for all Delegates
• Competency assessment records where applicable
• Delegate handouts and learning resources

2.2 All courses are designed to meet the requirements of the Care Quality Commission (CQC), Skills for Care Core Skills Training Framework (CSTF), and relevant UK legislation. Course content is regularly reviewed and updated to reflect current best practice and regulatory changes.

2.3 Scope of Competency Assessment

Training Sessions deliver the theoretical knowledge, practical demonstration, and guided practice required under the Skills for Care Core Skills Training Framework (CSTF). Where competency assessment is included in a Session, this confirms the Delegate's understanding and ability to demonstrate the relevant skill within the controlled training environment only.

The assessment of ongoing workplace competency — including the Delegate's ability to safely apply learned skills in their day-to-day role — remains the sole statutory responsibility of the Client (the Employer) as required under Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Life Care does not certify Delegates as competent for unsupervised practice. Workplace supervision and assessment following training is the Client's duty.

3. Trainer Qualifications and Suitability

3.1 Life Care warrants that all trainers delivering Sessions on its behalf:

• Hold a valid Enhanced Disclosure and Barring Service (DBS) check, registered with the DBS Update Service where available
• Hold relevant clinical and/or educational qualifications appropriate to the courses they deliver (e.g., MPharm, Level 3 Award in Education & Training)
• Maintain current knowledge of the subject matter and relevant regulatory frameworks

3.2 Evidence of DBS status and qualifications will be provided to the Client on request, in accordance with the Client's obligations under CQC Regulation 19 (Fit and Proper Persons Employed).

4. Safeguarding

4.1 Life Care's trainers will adhere to the Client's Safeguarding Adults policy while on the Client's premises.

4.2 All Life Care staff are trained in safeguarding and are legally and professionally obligated to report any concerns regarding the safety or welfare of residents, service users, or vulnerable adults to the Registered Manager and/or the relevant Local Authority Safeguarding Team, in accordance with the Care Act 2014 and the trainer's professional code of conduct.

4.3 The Client agrees to make its Safeguarding Adults policy available to the trainer prior to or on the day of the Session.

5. Bookings and Confirmation

5.1 All bookings are subject to availability. A binding contract is formed only when Life Care issues a written Booking Confirmation. No booking request, enquiry, or verbal agreement constitutes a binding contract until the Booking Confirmation has been issued.

5.2 By confirming a booking, the Client agrees to these Terms and Conditions in full.

5.3 Each Session accommodates a maximum of 15 Delegates unless otherwise agreed in writing. The Client is responsible for ensuring the agreed number of Delegates attend.

5.4 If the Client wishes to add Delegates beyond the agreed maximum, this must be discussed and agreed with Life Care in advance. Additional fees may apply.

6. Fees and Payment

6.1 Session Fees

Fees are charged on a per-session basis at the rate agreed in the Booking Confirmation. Session rates vary by course complexity and duration. Current rates are available on request.

6.2 Deposit

A deposit of 50% of the total session fee is required at the time of booking to secure the date. The deposit will be deducted from the final invoice. See clause 8 (Consumer Rights) regarding deposit refundability for Consumer bookings.

6.3 Balance Payment

The remaining 50% balance is due within 14 days of the training delivery date, unless alternative payment terms have been agreed in writing.

6.4 Multi-Course Discounts

The following volume discounts apply when multiple courses are booked simultaneously:

Multi-course discounts are applied at the point of booking and are reflected in the Booking Confirmation.

6.5 Late Payment

If payment is not received within the agreed terms, Life Care reserves the right to claim interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. This includes:

• Interest at 8% above the Bank of England base rate per annum on all overdue amounts
• Fixed compensation of £40 for debts up to £999.99, £70 for debts between £1,000 and £9,999.99, or £100 for debts of £10,000 or more
• Reasonable debt recovery costs where the fixed compensation does not cover actual recovery costs incurred

6.6 VAT

Life Care Training is not currently registered for VAT. All fees are quoted exclusive of Value Added Tax (VAT). In the event that Life Care becomes registered for VAT, the Client shall pay such additional amounts in respect of VAT as are chargeable on the supply of the Services at the prevailing rate.

7. Cancellation and Rescheduling

7.1 Client Cancellation (Business Clients)

Cancellations must be made in writing (email is acceptable). The following liquidated damages apply, representing a genuine pre-estimate of Life Care's losses arising from short-notice cancellation, including trainer time, travel arrangements, and materials prepared:

The Client acknowledges that these sums are reasonable in the circumstances and do not constitute a penalty.

7.2 Life Care Cancellation

In the unlikely event that Life Care needs to cancel a Session (for example, due to trainer illness or an emergency), the Client will be offered a full refund of any fees paid or an immediate reschedule at a mutually convenient date, at the Client's choice.

7.3 Infection Control Postponement

Where the Client's premises are subject to a confirmed infectious disease outbreak (including but not limited to Norovirus, Influenza, or COVID-19) and access is restricted by a UKHSA Health Protection Team, local authority, or the Client's own infection control procedures, the Client may reschedule the Session without penalty, provided:

• Written notice is given as soon as reasonably practicable, including evidence of the outbreak or restriction (e.g., a letter from the Health Protection Team or Registered Manager confirmation)
• The rescheduled Session takes place within 60 days of the original date

This provision applies to rescheduling only. If the Client chooses not to reschedule, the standard cancellation charges in clause 7.1 apply.

7.4 Rescheduling

Requests to reschedule a Session are subject to trainer availability. Rescheduling with more than 14 days' notice incurs no additional charge. Rescheduling with less than 14 days' notice may be treated as a cancellation under clause 7.1.

8. Consumer Rights (Individual Learners)

This section applies only where the Client is a Consumer as defined in clause 1.

8.1 Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumers who book a training course at a distance (online, by email, or by telephone) have a statutory right to cancel within 14 days of the booking date without giving a reason.

8.2 Requesting Early Performance

If the Consumer requests that the training Session be delivered within the 14-day cancellation period, the Consumer must provide express consent for the service to begin. By providing such consent, the Consumer acknowledges that:

• Once the Session has been fully delivered, the Consumer loses the right to cancel
• If the Consumer cancels after the service has begun but before it is complete, the Consumer must pay an amount proportionate to the service already provided

8.3 Refunds for Consumers

Where a Consumer exercises their right to cancel within the 14-day period and the Session has not yet been delivered, Life Care will provide a full refund of all payments, including any deposit, within 14 days.

8.4 Unfair Terms

Nothing in these Terms and Conditions affects the Consumer's statutory rights under the Consumer Rights Act 2015. Where any term is found to be unfair under Part 2 of the Consumer Rights Act 2015, that term shall not bind the Consumer, but the remainder of these Terms shall continue in full force.

9. Venue and Facilities

9.1 Training is delivered at the Client's premises unless an alternative venue has been agreed. The Client is responsible for providing:

• A suitable training room of adequate size for the number of Delegates
• Tables and seating for all Delegates
• Access to electrical sockets for audio-visual equipment
• A projector screen or suitable wall surface (if required — Life Care will confirm in advance)
• Access to toilet facilities for the trainer

9.2 If the venue or facilities are not suitable for safe and effective training delivery, the trainer reserves the right to postpone the Session. In such cases, the standard cancellation charges in clause 7.1 apply.

9.3 Where the Client provides specialist equipment for practical training elements (including but not limited to hoists, wheelchairs, or resuscitation equipment), the Client warrants that such equipment is safe, properly maintained, and fit for purpose. The Client shall indemnify Life Care against any loss, injury, or damage arising from the use of defective or unsuitable equipment provided by the Client.

10. Delegate Numbers and Attendance

10.1 Session fees are based on group delivery for up to 15 Delegates. The Client is responsible for managing attendance and ensuring Delegates are released from duties for the full duration of the Session.

10.2 Life Care cannot issue certificates or competency records for Delegates who do not attend the full Session or who arrive more than 15 minutes late.

10.3 Refunds or fee adjustments are not provided for Delegates who do not attend. The session fee applies regardless of the number of Delegates present, provided at least one Delegate attends.

11. Intellectual Property

11.1 All Intellectual Property Rights in the Training Materials, including but not limited to slide decks, handouts, case studies, assessment tools, videos, and digital resources, are and shall remain vested in Life Care Training.

11.2 The Client is granted a non-exclusive, non-transferable licence to use handouts provided during a Session for the personal reference and professional development of the Delegates who attended that Session only.

11.3 The Client shall not reproduce, distribute, share, modify, or create derivative works from any Training Materials without the prior written consent of Life Care.

11.4 The Client shall not photograph, screen-record, or otherwise capture Training Materials during a Session without prior written agreement.

12. Certificates and Records

12.1 Certificates of completion are issued to all Delegates who attend the full Session and, where applicable, successfully complete any required assessment within the training environment (see clause 2.3 regarding the scope of competency assessment).

12.2 Certificates will include the Delegate's name, course title, date, duration, key learning outcomes, and trainer credentials.

12.3 Replacement certificates may be requested in writing and are subject to a reasonable administrative fee.

12.4 Life Care retains records of attendance and certification for a minimum of 3 years in accordance with regulatory requirements and data protection legislation.

13. Insurance

13.1 Life Care Training holds the following insurance cover:

• Professional Indemnity Insurance — covering claims arising from negligent advice or training delivery
• Public Liability Insurance — minimum £5,000,000 cover, covering physical injury or property damage caused while on the Client's premises

13.2 Certificates of insurance will be provided to the Client on request.

13.3 The Client is responsible for maintaining their own appropriate insurance cover, including Employer's Liability Insurance for their staff attending training.

14. Limitation of Liability

14.1 Life Care Training delivers courses in good faith and in accordance with current UK legislation, regulatory guidance, and professional best practice. Our training is educational in nature and does not constitute legal, medical, or regulatory advice.

14.2 Life Care's total aggregate liability arising from or in connection with any Session shall not exceed the total fees paid by the Client for that Session.

14.3 Life Care shall not be liable for any indirect, consequential, or incidental losses or damages, including but not limited to loss of revenue, loss of reputation, regulatory penalties, costs arising from CQC inspection outcomes, or the cost of temporary or agency staff.

14.4 Without prejudice to clause 2.3, Life Care accepts no liability for clinical errors, incidents, or adverse outcomes arising from a Delegate's application of skills in the workplace following a Session. Workplace competency assessment and supervision remain the Client's statutory responsibility.

14.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Unfair Contract Terms Act 1977 or other applicable law.

15. Confidentiality

15.1 Both parties agree to treat all information shared during the booking process and training delivery as confidential, except where disclosure is required by law, regulatory bodies, or professional obligations.

15.2 Life Care will not disclose information about the Client's training history, CQC status, or internal matters to any third party without prior written consent.

15.3 The Client agrees not to disclose Life Care's proprietary pricing, course content, or business information to competitors or other training providers.

16. Data Protection

16.1 Life Care Training processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details are set out in our Privacy Policy, available on request and published on our website.

16.2 Personal data collected in connection with training services (including Delegate names, job titles, attendance records, and assessment results) is processed on the legal basis of contract performance and legitimate interest.

16.3 Data is retained only for as long as necessary to fulfil the purposes for which it was collected, including meeting regulatory and legal obligations. Training records are retained for a minimum of 3 years.

16.4 The Client is responsible for ensuring that Delegates are informed that their personal data will be shared with Life Care for the purposes of training administration and certification, and warrants that it has a lawful basis to share such data.

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to severe weather, pandemic restrictions, government-imposed lockdowns, transport disruption, fire, flood, or other natural disasters. In such cases, the affected party shall notify the other party as soon as reasonably practicable and the Session shall be rescheduled at no additional cost. See also clause 7.3 regarding infection control postponement specific to care settings.

18. Termination

18.1 Either party may terminate the agreement with a minimum of 14 days' written notice.

18.2 Termination of the agreement does not affect the Client's obligation to pay for any Sessions already delivered or scheduled within the notice period.

18.3 Life Care reserves the right to terminate the agreement immediately if the Client is in material breach of these Terms, including persistent non-payment or conduct that compromises the safety or professional integrity of the training environment.

19. Complaints and Feedback

19.1 Life Care is committed to delivering high-quality training and welcomes feedback from all Clients and Delegates.

19.2 Any complaints should be raised in writing within 14 days of the relevant Session. Life Care will acknowledge receipt within 3 working days and provide a full response within 14 working days.

19.3 Where a complaint is upheld, Life Care may, at its discretion, offer a partial or full refund, a complimentary rescheduled Session, or other appropriate remedial action.

20. General Provisions

20.1 These Terms and Conditions, together with the Booking Confirmation and Privacy Policy, constitute the entire agreement between the parties in relation to the provision of training services and supersede all prior agreements, representations, and understandings.

20.2 These Terms apply to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

20.3 Any amendments to these Terms must be agreed in writing by both parties.

20.4 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20.5 Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of the right to enforce it in the future.

20.6 These Terms do not create any rights enforceable by any person who is not a party to this agreement under the Contracts (Rights of Third Parties) Act 1999.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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