Every question, answered before you book.

All Life Care Training courses are delivered face-to-face at your care home. There is no online or remote option. CQC has raised concerns that online training alone is not always suitable for care staff, and that providers need to demonstrate actual competency — not just course completion. Our sessions are interactive, scenario-based, and every delegate is individually assessed.

Before the day, your manager and every delegate tell us where the home is starting from, so the session is built around it. On the day each person is assessed individually, and the paperwork — register, competency records, CPD entries and a summary report — comes back to you in the same week.

No. Every session is interactive — group discussion, practical exercises, and scenario-based learning. Your staff practise skills, they do not just listen to a lecture. And every delegate is assessed individually on what they can demonstrate, not on having attended. If you want a certificate and nothing else, we are not the right fit.

Our delivery standard is built to hold a room: scenario-based content, practical exercises, and no reading slides aloud — every session follows the same audited method. The results back it up: a 4.89 out of 5 average rating from more than 5,000 delegate feedback entries across our founder’s training career, where the most common word in the feedback is “engaging”. If your staff have sat through dull training before, this is different.

Life Care Training is clinically led. Our MPharm-qualified clinical lead holds a Master of Pharmacy (MPharm), a Level 3 Award in Education and Training (AET), and multiple specialist certifications including Manual Handling Train-the-Trainer, Emergency First Aid at Work (Qualsafe), and RQF Level 3 Assessor qualifications. The MPharm means clinical courses like Medication Administration and Diabetes Awareness are delivered with a full understanding of the pharmacology — not just the administration process.

Every trainer who joins Life Care Training meets the same bar: Enhanced DBS, professional insurance of £1M or more, Level 3 AET or an equivalent or higher teaching qualification, and an audited delivery method. The full requirements are published in our trainer standards.

Up to 15 delegates per session, for one flat fee. That is the maximum for effective interactive training — enough for productive group discussion, small enough that every delegate participates and is individually assessed.

If you have more than 15 staff needing the same course, we run additional sessions across separate dates. Multi-session bookings are factored into package pricing, so you benefit from volume discounts.

Yes. Before every booking, we send a pre-training needs assessment to understand your care home's CQC position, staff experience levels, resident profile, and any specific concerns. Your trainer then adapts the session content, scenarios, and examples to your setting.

For example, a home specialising in dementia care will get different safeguarding scenarios from a home focused on learning disabilities. The core learning outcomes and regulatory content stay the same — the context and practical exercises are tailored to what your staff actually face on shift.

We offer 37 courses across four tiers, covering everything from statutory essentials like fire safety and manual handling through to specialist clinical sessions like medication administration and epilepsy awareness with buccal midazolam. Every course is mapped to specific CQC Quality Statements under the Single Assessment Framework.

You can view the full list with descriptions, durations, and CQC mapping on our courses page.

CQC’s State of Care reports have consistently flagged concerns about over-reliance on eLearning. Under the Single Assessment Framework, inspectors look for evidence of competence — not just completion. Face-to-face training with practical demonstration and follow-up assessment gives you that evidence. eLearning alone does not.

Every Life Care Training course is mapped to specific CQC Quality Statements under the Single Assessment Framework. For example, Safeguarding Adults — Advanced maps to Quality Statement S3 (Safeguarding) and W5 (Governance), while Medication Administration maps to S8 (Medicines Optimisation).

This mapping is shown on each individual course page, and it is included in the paperwork we provide after training. When an inspector asks how your training relates to their findings, you can point directly to the relevant Quality Statements.

Every booking returns the same set of documents, not just attendance certificates. You receive: a signed attendance register, a competency assessment record for each delegate (showing they can do the job, not just that they turned up), a personal action plan each delegate keeps, a CPD record entry for their own portfolio, your trainer’s documented credentials and a training summary report for the home.

All of it is mapped to the relevant Quality Statements and sent to you in the same week, ready for your training matrix. You can flip through sample pages of the pack before you book.

CQC does not approve or accredit training providers — any provider claiming that status is making a misleading claim. What we can say is that all Life Care Training courses are aligned to CQC expectations, mapped to Quality Statements under the Single Assessment Framework, and designed to produce the evidence that inspectors look for when assessing the Safe, Effective, Caring, Responsive, and Well-led domains.

Our training supports your compliance with CQC Regulation 18 (Staffing), which requires providers to ensure staff receive appropriate training, professional development, and supervision.

Start by submitting an enquiry — we respond personally within one working day. From there, the process is straightforward: a 15-minute discovery call to understand your training needs, a tailored proposal within 48 hours, and then we agree dates that work around your rota.

There is no obligation at any stage. The discovery call is just an honest conversation about what your home needs — we will tell you if something does not require external training.

Training is priced per session, not per person — so you pay the same rate whether you send 5 or 15 delegates. Care courses range from £650 to £1,100 depending on the course tier and duration. That works out at under £44 per person for a group of 15.

We also offer multi-course discounts: 10% off for 3–4 courses, 15% for 5–7 courses, and 20% for 8 or more. Most care homes booking a statutory and mandatory training package hit the 20% threshold, which significantly reduces the per-session cost.

For a specific quote tailored to your home, get in touch — proposals are free and there is no obligation.

Per session. Each session covers up to 15 delegates at a flat rate, so you are not paying extra for each person in the room. This works better for care home budgets because you know the exact cost upfront, regardless of how many staff attend.

Yes. The more courses you book, the lower your per-session rate:

• 3–4 courses: 10% discount
• 5–7 courses: 15% discount
• 8 or more courses: 20% discount

The discount is based on total courses booked, not on a fixed bundle — so you can choose whichever courses your home needs. If you already cover fire safety through another provider and want to swap it for something else, the discount still applies.

That is exactly why the flat session fee matters. You pay per session, not per head. Bring up to 15 delegates — £650 divided by 15 works out at under £44 per person, and if three new starters join next month, we train them in the same session at the same price. Compare that with per-delegate eLearning costs multiplied by turnover, and face-to-face training is often more cost-effective.

We aim to accommodate bookings within 2–4 weeks, though availability varies. If you are under CQC pressure and need training urgently, let us know — we will do our best to fit you in quickly.

For planned annual training programmes, booking a few months ahead secures your preferred dates and lets us schedule multiple sessions efficiently.

Cancellations more than 14 days before the session date receive a full refund of your deposit, or a reschedule at no extra cost. Between 7 and 14 days, a 50% cancellation fee applies. Less than 7 days' notice, or a no-show on the day, is charged at the full session rate. Rescheduling is free of charge with more than 14 days' notice, subject to availability; with less notice than that it may be treated as a cancellation (terms and conditions, clauses 7.1 and 7.4).

Full details are in our terms and conditions.

We deliver training across South East England, covering London (all boroughs, with particular focus on South East London), Kent, Essex, and Surrey. Training happens on-site at your care home — you do not need to send staff to an external venue. See our areas we cover page for details.

If you are unsure whether your location is covered, just ask — it is a quick answer. For package bookings across multiple dates, travel can often be optimised so it is not an issue.

A suitable room with enough space for your delegates, a power supply for the projector, and chairs arranged so everyone can see the screen and take part in group activities. Your trainer brings all training equipment, materials, and handouts.

For practical courses like manual handling or basic life support, a bit more floor space is needed for demonstrations and practice. We will confirm specific room requirements when the session is booked.

Yes. Every delegate who meets the competency standard receives a certificate of completion on the day, with a unique certificate number that matches their competency assessment record. Certificates include the course title, date, duration, learning outcomes covered, and the trainer's credentials.

These are genuine competency-verified certificates — not just proof of attendance. The certificate number links to the full assessment record in your training records.

Your trainer completes them during the session, and they are released to you once the agreed fee has been paid in full (terms and conditions, clause 6.7).

They receive a development plan, not a fail. If a delegate does not meet the competency standard on the day, your trainer agrees a supported action plan with them, and agrees with your manager how the remaining competency will be signed off. Most delegates get there with a bit of additional support.

This approach is better for your records than a simple pass or fail — it demonstrates that your home identifies and addresses development needs rather than just ticking a box.

Within the same week you receive the signed attendance register, a competency assessment record for every delegate, a CPD record entry for each of their own portfolios, your trainer’s documented credentials and a training summary report for the home.

Every delegate also leaves the day with a personal action plan of their own, and you receive the delegate feedback from the session. The full process is on our how it works page.

Yes. Most courses require annual or biennial refresher training, and every certificate we issue carries its own renewal date, so you can see when it runs out. Refresher sessions are shorter and focused on updates, changes in practice, and reinforcing core competencies.

If you are on a multi-course package, refresher sessions maintain your discount rate — you do not restart the pricing ladder each year.