OUR TRAINING LIFECYCLE

From one session to 10 weeks of CQC evidence

Most training providers deliver a session, hand over a certificate, and disappear. We stay with you for 10 weeks — providing the competency evidence that CQC actually looks for.

Under the Single Assessment Framework, CQC inspectors don't just ask whether your staff attended training. They ask whether your staff can demonstrate competence in practice. They look for evidence of observation, follow-up, and ongoing learning — not just a certificate on a wall.

Safeguarding Adult Board reviews and sector-wide analysis have identified over-reliance on eLearning as a barrier to effective practice — noting that digital modules alone often fail to provide the deep understanding needed to keep residents safe. CQC has raised concerns about assessing competence through online training alone.

That's the gap Life Care fills. Every course includes structured follow-up over 10 weeks, so when CQC arrives, you have exactly the evidence they're looking for.

Getting started is straightforward

You get in touch

Fill in the enquiry form (it takes less than a minute) or give us a call. You'll hear back within one working day — from a real person, not a sales team.

A 15-minute discovery call

We'll ask about your CQC situation, what training you already have, and where the gaps are. It takes 15 minutes and there's no obligation. We listen first and recommend second.

A tailored proposal

Within 48 hours, you'll receive a personalised proposal with only the courses your home actually needs — not a generic price list. Confirm the dates, pay a 50% deposit, and you're booked.

Training and follow-up

We deliver on-site at your care home. After the session, the training lifecycle begins — 10 weeks of structured competency evidence. That's what makes Life Care different.

Request Your CQC Training PlanWe respond within one working day.

THE FULL LIFECYCLE

What happens before, during, and after every session

This is what you get from every Life Care course. Not just a training day — a complete evidence cycle that runs for 10 weeks and produces exactly the documentation CQC inspectors look for.

We handle the evidence. You receive it.

3–5 DAYS BEFORE

Your staff receive preparation materials

Delegates receive a pre-session briefing pack — distributed by you to your team — so the face-to-face session can focus on practical skills and competency, not background reading. This means your training time is used for what eLearning can't do: hands-on practice, group discussion, and scenario-based learning.

What you receive:

✓Pre-Training Needs Assessment (completed with you during discovery)
✓Pre-Session Briefing Sheet (for distribution to delegates)

ON THE DAY

Interactive on-site session with real-time assessment

Your trainer delivers at your care home. Sessions are interactive — group discussion, practical exercises, medical role-play, and scenario-based learning. No death-by-PowerPoint. Up to 15 delegates per session. Half-day sessions (approx. 3–4 hrs) or full-day sessions (approx. 6 hrs) depending on the course.

During the session, delegates aren't just attending — they're being assessed. Competency is measured in real time, not just ticked off a register. Every delegate also completes a pre/post confidence rating so you can see the immediate impact.

What you receive:

✓Attendance Register
✓Competency Assessment Record (not just attendance — documented evidence of assessed competence)
✓Pre/Post Confidence Rating (showing the shift in staff confidence)
✓Personal Action Plan (each delegate's commitment to applying what they've learned)
✓Delegate Feedback Form (collected via QR code for transparency)
✓Certificate of Completion
✓Course Toolkit (comprehensive reference guide for ongoing use)

WITHIN 48 HOURS

Certificates, reports, and training records

Within 48 hours of the session, you receive certificates for every delegate, a post-session training report summarising the session outcomes, and a training matrix contribution showing which staff completed which courses. Your training records are updated before the week is out.

What you receive:

✓Certificates of Completion (branded, individual)
✓Post-Session Training Report (session summary, observations, recommendations)
✓Training Matrix Contribution (ready to slot into your existing matrix)
✓CPD Record Entry (for delegates who maintain CPD portfolios)

WEEKS 2–8

Follow-up assessments that prove learning has stuck

This is where Life Care is fundamentally different from every other provider. Two weeks after the session, delegates receive their first follow-up assessment — not a repeat of the original test, but a spaced retrieval assessment designed to check whether learning has been retained and applied in practice.

A second assessment follows at weeks 6–8, testing deeper application and extended learning. These aren't box-ticking exercises. They're designed around spaced retrieval practice — an approach where staff are tested on key scenarios several times over a number of weeks. Research in nurses and other health professionals suggests that spaced testing leads to significantly better long-term knowledge retention and safer clinical decision-making than relying on a single post-course test.*

By spacing our assessments over 10 weeks, we ensure that knowledge doesn't just enter the classroom — it stays on the floor.

*Based on peer-reviewed studies in health professional education, including Kerfoot et al. (Medical Education) and a 2024 systematic review of spaced digital education for health professionals (JMIR).

What you receive:

✓Follow-Up Assessment 1 (weeks 2–3) — session knowledge retention
✓Follow-Up Assessment 2 (weeks 6–8) — applied knowledge and extended learning
✓Reminder emails to delegates who haven't yet completed (we chase, not you)

WEEKS 4–6

A structured prompt to observe staff in practice

CQC inspectors want to see that managers observe their staff applying what they've learned. We provide a structured observation prompt — a simple, practical tool you can use during normal shifts to check whether training is translating into better care on the floor.

You don't have to design the observation criteria. We provide them, tailored to the course content and mapped to the relevant CQC Quality Statements.

What you receive:

✓Manager Observation Prompt (structured, course-specific, CQC-mapped)

WEEKS 8–10

A full picture of every delegate's competence

At the end of the 10-week cycle, you receive a Delegate Engagement Report — a document that profiles every staff member who attended the session. Each delegate is categorised based on their assessment results and engagement:

Engaged Learner

Completed all assessments, demonstrated strong retention

Competent Retainer

Completed assessments, shows solid understanding

At Risk

Incomplete assessments or signs of knowledge gaps

Non-Responder

Did not engage with follow-up assessments

This report tells you exactly who is confident and competent, and who needs additional support. When CQC asks “how do you know your staff are competent?”, this is the document you show them.

What you receive:

✓Delegate Engagement Report (with engagement profiles per delegate)
✓CQC Evidence Pack Cover (summarising all training delivered, Quality Statements evidenced, and staff competency status)

We don't disappear after week 10

Three months before a course's refresher date, we send you a reminder — so you can plan ahead rather than scramble. We can also produce a consolidated CQC Evidence Pack summarising everything Life Care has delivered to your home: courses completed, Quality Statements evidenced, and staff competency status across all sessions.

When you're ready to rebook, we pick up the conversation where we left off. We already know your home, your staff, and your training gaps. No re-explaining, no starting from scratch.

What you receive:

✓Refresher Reminder (3 months before expiry)
✓CQC Evidence Pack Cover (consolidated, per client)
✓Catch-Up Pack for any delegates who missed the original session

The difference at inspection

Without a training lifecycle

•Attendance certificates showing dates and names
•eLearning completion percentages
•No evidence of post-training competence
•Manager asked “how do you know your staff are competent?” — no documented answer

“Training records showed staff had completed mandatory courses, but there was no evidence their competence had been assessed in practice.”

“There was no evidence of follow-up observations or supervision to check that staff were applying their training when delivering care.”

With Life Care's training lifecycle

Competency assessment records from the session itself
Two follow-up assessments showing retained knowledge at weeks 2 and 6
Manager observation evidence from structured prompts
Delegate engagement profiles showing exactly who is competent and who needs support
A CQC Evidence Pack mapped directly to Quality Statements

“The provider had effective systems to assess and monitor staff competence following training, including supervision and observations of practice.”

“There was a clear programme of induction, training and competency assessment that supported staff to be confident and competent in their roles.”

These findings are closely adapted from language used in published CQC inspection reports and Regulation 18 guidance (2023–2025). They are representative examples, not direct quotes from a single report.

10weeksof structured follow-up after every session

7+documentsof CQC-ready evidence per course

4engagement profilesso you know exactly who needs support

3monthsadvance notice before refresher training is due

Ready to see what this looks like for your care home?

Tell us about your training needs and we'll put together a plan that gives you real CQC evidence — not just another certificate.

Request Your CQC Training PlanWe respond personally within one working day. 15-minute discovery call, no obligation.