From your first enquiry to the paperwork on your desk. Most providers deliver a session, hand over a certificate and count heads. We ask what your home actually needs first, then assess every person on what they can demonstrate.
Under the Single Assessment Framework, inspectors don't just ask whether your staff attended training — they ask whether staff can demonstrate competence in practice. Every Life Care Training course runs the same cycle, so when CQC arrives you have exactly the evidence they're looking for. We handle the evidence. You receive it.
A named person replies within one working day, a 15-minute discovery call maps your CQC situation, and your manager and every delegate tell us where the home is starting from — so the session is built around your setting before anyone arrives.
What happens, step by stepFace-to-face at your setting — group discussion, practical exercises and scenario-based learning. Competency is measured in real time, and certificates are issued on the day. The post-session report comes with the Compliance Confidence Cycle Coming soon.
What happens on the dayWithin the same week you receive the signed attendance register, a competency record per delegate, a CPD entry for each of them, your trainer's credentials and a summary report for the home.
What you receiveThree documented stages — preparation, delivery and the paperwork. Below is what happens at every point, and what lands with you at each step.
Three stages, one booking. Below is what happens at each point and what lands with you when it does.
Your registered manager tells us what the home needs — where the pressure is, what has happened recently, what your staff are like. Every delegate attending fills in a short form of their own about where they are starting from. Both take about three minutes, and we chase them, not you.
What you receive
Face to face at your own setting. Group discussion, hands-on practice and scenario work — your staff practise, they do not sit and listen. Every delegate is assessed on what they can demonstrate, not on having attended.
What you receive
You should not have to chase a training provider for records. Everything from the session is compiled and sent to you in the same week, ready for your training matrix.
What you receive
No obligation at any stage — the discovery call is an honest conversation about what your setting needs. We'll tell you if something doesn't require external training.
1
Fill in the enquiry form. A named person replies within one working day — never an automated queue.
2
A 15-minute discovery call maps your CQC situation and gaps, followed by a tailored proposal within 48 hours.
3
We agree dates around your rota, and the date is locked once a 50% deposit is paid. Under CQC pressure? Tell us and we'll prioritise.
4
Face-to-face at your setting, up to 15 delegates for one flat fee — Half Day (approx. 3–4 hrs) or Full Day (approx. 6 hrs).
5
The paperwork writes itself: register, competency records, CPD entries and the summary report. We chase the forms, not you.
One booking covers the needs assessment, the training day, individual competency assessment for every delegate and all the paperwork — in one flat session fee. Tell us about your setting and a named person replies within one working day.
Or email us directly: info@lifecaretraining.uk